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Live Online Proctoring

By April 20, 2022January 25th, 2023Take an Exam at Home, Technician, Veteran/Active Duty

Take Your NATE Exam Online

NATE now offers remote Live Online Proctored Exams for the EPA 608 Exams, HVAC Support Technician Certificate exam, and the NATE Certification exams. Our Live Online Proctored Exams give you the opportunity to take your exam from the comfort of your own home or office, at a time that fits your schedule.
We are providing this new format to help you complete your NATE Certification in a way that is most convenient for you. This live online proctoring option will not replace our in-person proctored paper and pencil and online exams that you can take with one of NATE’s Testing Organizations.

How It Works

Live Online Proctored Exams allow you the convenience of taking a NATE exam from your home or office using a computer, webcam, and stable internet connection. A qualified proctor will monitor you remotely in real time using your webcam in order to ensure the integrity of the exam. Additionally, after the session is complete, a recording of the session is then reviewed. Trained professional remote proctors assure that our remote testing is secure and trustworthy, while giving you the flexibility to take the exam in a location of your choice.
To get started, log into your existing myNATE account or create a myNATE account if you do not already have one at www.myNATE.org. From there, you can access the Live Online Proctoring section of your myNATE profile. In that section, you would be able to order and pay for which exam(s) you would like to take. After payment has been processed, you will receive an email with a link to schedule your exam with our Live Online Proctoring service.
For step by step instruction with screenshots, please view our guide here.

Testing Environment and Security

In order to take a Live Online Proctored exam, you will need to be alone in a quiet, private location. Your proctor will ask you to slowly move your webcam around the room to verify that you are alone and that your desk is clear. No other electronic devices, people, pets are allowed in the room with you during the exam.

System Requirements

Your computer system will need to meet the following technical requirements:
  • A well-working computer with 1 GB of RAM or higher.
  • A high-speed Internet connection of 2 mbps upload and 2 mbps download. Wireless is acceptable; however, a wired connection is preferred.
  • A webcam with 640×480 video pixel resolution (a laptop camera is acceptable).
  • Working speakers connected to the computer.
  • A microphone connected to the computer (consider a webcam with a built-in microphone).
  • Browser compatibility: IE, Firefox, Chrome, Safari (with most updated version).

You must download Zoom in advance. Zoom is a free video meeting platform. You can download Zoom now by clicking here and selecting “Zoom Client for Meetings”.

NOTE: Tablet computers such as iPads are not currently supported by our Live Online Proctoring service provider due to the camera orientation while testing is occurring.

PC computers are recommended; however, MACs are also acceptable. If you are using a MAC, please ensure that Zoom is given accessibility permissions, which is completed by accessing “Systems Preferences”, “Security and Privacy”, “Privacy” tab, and then “Accessibility.”

Do you have further questions? Contact us at asknate@natex.org.

Frequently Asked Questions

What is LOP?

Remote Live Online Proctoring (LOP) is a new option for technicians to take certification exams from the convenience of their own home. Instead of going to a proctor in-person to test, LOP connects you with a qualified remote online proctor through ProctorU.

Which exams are available on LOP and what are exam prices?

The following exams and corresponding prices are available for live online proctoring. Check the LOP tab of your NATE account for current pricing..

Available LOP Exams:
HVAC Support Technician
HVAC Support Technician – Spanish

CORE
CORE – Spanish

AC Installation
AC Service
AC Service – Spanish
Air Distribution Installation
Air Distribution Service
Air to Air Heat Pump Installation
Air to Air Heat Pump Service
Air to Air Heat Pump Service – Spanish
Commercial Refrigeration Service
Gas Heating (Air) Installation
Gas Heating (Air) Service
Gas Heating (Air) Service – Spanish
Hydronics Gas Service
Hydronics Oil Service
Light Commercial Refrigeration Service
Oil Heating (Air) Service

Senior Level Efficiency Analyst (Pre-requisites needed in order to sit for this exam)

EPA 608 Universal, Type I, Type II, or Type III

Can anyone use LOP?

To use our live online proctor you will need to have the following system requirements to qualify:

System Requirements

In order to take a Live Online Proctored exam, you will need a quiet, private location as well as the following technical requirements:

  • A well-working computer with 1 GB of RAM or higher.
  • A high-speed Internet connection of 2 mbps upload and 2 mbps download. Wireless is acceptable; however, a wired connection is preferred.
  • A webcam with 640×480 video pixel resolution (a laptop camera is acceptable).
  • Working speakers connected to the computer.
  • A microphone connected to the computer (consider a webcam with a built-in microphone).
  • Browser compatibility: IE, Firefox, Chrome, Safari (with most updated version).

NOTE: Tablet computers such as iPads are not currently supported by our Live Online Proctoring service provider due to the camera orientation while testing is occurring.

How do I sign up for LOP?

For step-by-step instructions on how to sign up for a NATE exam using Live Online Proctor please click here. Please make sure you have the required computer equipment compatible for this option.

How do I schedule an LOP exam?

Once you have purchased your exam/s you will receive an email from Scantron with a link to ProctorU’s scheduler page to select a date and time slot. If you cannot locate that email, a copy of it is in your own myNATE inbox (yellow envelope icon in your account).

How do I reschedule my exam?

If you need to reschedule your exam for a different date and time, that can be done through the ProctorU website. Exam rescheduling must be done at least 24 hours prior to their scheduled exam time. No-shows will not be refunded. If you are having issues accessing ProctorU’s site please contact Meazure Learning at (919) 572-6880.

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